Shipping policy

Thank you for shopping with us!

Order Processing

Orders are processed within 1-2 working days (Monday–Friday, excluding bank holidays).

You’ll receive a confirmation email when your order is placed and another email with tracking once it ships.

UK Shipping

We ship to all addresses in the United Kingdom (including Northern Ireland).

•  Standard Delivery – £3.95
Estimated delivery: 24hr Tracked next working days after dispatch.

•  Free Standard Delivery on orders over £50

Delivery times are estimates and begin once your order has left us. They are not guaranteed and subject to stock. 

Tracking

A tracking number will be emailed to you as soon as your order ships. Tracking usually updates within 24 hours.

Lost or Damaged Packages

If your order hasn’t arrived within the expected time or arrives damaged, please contact us at info@stagnescandleco.co.uk within 7 days and we’ll help sort it out.

Contact

Questions? Email us at info@stagnescandleco.co.uk] — we usually reply within 1 working day.